Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Click on “My Account” in the upper right corner to create an account
If you need to swap an item
Returns and Exchanges
If you’re not happy, we’re not happy. In fact, we’re pretty miserable. So if you’re not 100% happy with what you bought, we encourage you to return it for a full refund, or exchange it. You have 30 days to do that.
If it’s in perfect condition, we will process your refund within 8-12 business days and credit your original payment method.
We manufacture our jewelry in the China. Our master jewelers/setters in each geography have different areas of expertise. When you place an order with us, we choose the manufacturing location for your piece based on where we think it’ll be crafted best.
For the most part, we use UPS, FedEx and DHL for all orders. In rare cases, we use USPS for US orders.
We offer free, insured shipping on all orders to: Australia, UK, Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland, Japan
If you are from any of these countries, your applicable duties/taxes are included in the purchase amount: Australia, UK, Canada, France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Denmark, Switzerland and Japan
This applies only if you’ve placed your order in the local currency.
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